Question 1

What file formats do you accept?

Accepted Answer

We accept all common formats: Word (.doc, .docx), PDF, PowerPoint, Excel, InDesign, HTML, XML and many others. If you have a particular format, contact us.

Question 2

What is the translation turnaround time?

Accepted Answer

The turnaround depends on volume and complexity. On average, we process 2000-3000 words per day. Express service is available for urgent requests.

Question 3

Is the translation certified?

Accepted Answer

Yes, we offer certified translations for your official documents (deeds, diplomas, contracts, etc.).

Question 4

How do you guarantee quality?

Accepted Answer

Each translation goes through a double review process: translation by a domain expert, then revision by a second native translator.

Question 5

How many interpreters for my event?

Accepted Answer

For simultaneous interpretation, count 2 interpreters per language booth (rotation every 30 minutes). We advise you based on duration and complexity.

Question 6

Is equipment included?

Accepted Answer

Yes, we provide soundproof booths, consoles, receivers and technical support. Everything is included in our turnkey offer.

Question 7

Can you provide remote interpretation?

Accepted Answer

Absolutely. We offer Remote Simultaneous Interpretation (RSI) for your webinars, virtual meetings and hybrid events.

Question 8

What does the coordination service include?

Accepted Answer

Dedicated project management, team recruitment, technical logistics, installation, on-site coordination and post-event follow-up.

Question 9

In which countries do you operate?

Accepted Answer

We operate throughout Africa, but also in Europe, the Middle East and wherever your events take you.

Question 10

How do I get a quote?

Accepted Answer

Fill out our quote request form or contact us by email/phone. We respond within 48 hours with a detailed proposal.

Question 11

What are the payment terms?

Accepted Answer

50% deposit on order for major projects, balance upon receipt of invoice. Payment by transfer, credit card or mobile money.

Question 12

Are quotes free?

Accepted Answer

Yes, all our quotes are free and without obligation. We take the time to analyze your needs to offer you the best solution.

Frequently asked questions

Translation

Interpretation

Event organization and coordination

Pricing and payment

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